After you buy
Returns, exchanges and complaints
Under the law you may withdraw from a purchase made in our online shop, without giving a reason, within 14 days of receiving the products.
Withdrawing from a purchase
To withdraw, fill in the withdrawal form, which we send you on request, and send it together with the undamaged, unused product to Akademska rakija, Dr Milana Petrovića 84, Petrovaradin, Serbia.
You return the products within 14 days of withdrawing, and you bear the cost of returning them.
Your refund
We refund the payment for the returned product, including the delivery costs, without delay and at the latest within 14 days of receiving the withdrawal form. The refund is paid to the current account you give in the form.
Condition of the products
A product can be returned in its original packaging, unused and undamaged, with all its accessories, documents and the original receipt.
Exchanging a product
To exchange a product, return it undamaged and in its original transport packaging. You bear the transport costs of an exchange.
A parcel damaged in delivery
If a parcel is damaged in delivery, call us at once on 064 800 51 91, so that we can file the complaint as the regulations require and solve the problem as quickly as possible.
Questions about an order?
Write to us with the order number, or call.